希爾頓前不久推出了一項新政策,在全球範圍內,合資格的會員預訂,在入住 72 小時之前,系統將根據會員等級及入住期間的房態,提前自動安排房型升級。此項新政將於 2021-11-15 正式實行。
我們知道,希爾頓的金卡和鑽卡會員都有一項房型升級的權益,在可供應的情況下,金卡可最高升級至行政房,鑽卡可升至套房。在之前,您需要在辦理入住手續時才會知道能不能升級,及升級到什麼房型。
希爾頓推出新政後,如果您在入住 72 小時之前訂房,您將收到電子郵件和手機 APP 推送通知,獲知具體的房型升級情況。如果酒店支援手機 App Check-in,您還能在入住 36 小時前選擇升級客房的具體位置(樓層景觀等)。
這個新政的好處是,您可以提前鎖定升級,避免入住時由於房間爆滿而未能升級,極大提升升級的概率。目前還未知這個房型自動升級能升多少級,但是保底升一級應該是問題不大。
據說酒店可以自行決定哪些房型可供自動升級,所以我認為,如果是厚道的酒店,(鑽卡)平時能升套的,自動升級也能升套,如果是吝嗇的酒店,能讓你升級就不錯了。
這個自動升級是有優先級的,次序如下:
- 10 萬分或以上每晚的積分房
- 終身鑽卡(Lifetime Diamond)
- 鑽卡(Diamond)
- 金卡(Gold)
適用的品牌包括:
- Waldorf Astoria Hotels & Resorts(華爾道夫)
- LXR Hotels & Resorts
- Conrad Hotels & Resorts(康萊德)
- Canopy by Hilton(嘉悅里)
- Hilton Hotels & Resorts(希爾頓)
- Curio Collection by Hilton(格芮精選)
- DoubleTree by Hilton(逸林)
- Signia by Hilton
- Tapestry Collection by Hilton
其他品牌均不適用,包括國內最多的花園和歡朋兩個品牌。
此新政的官方公告如下:
Enhancing the Complimentary Room Upgrade Benefit for Elite Members
Celebrating elite Gold and Diamond Hilton Honors members with complementary, space-available upgrades at the time of check-in is one of the program's most important perks, and now, Hilton Honors is enhancing this valued benefit even further. When possible, Hilton will notify Gold and Diamond members of their complimentary upgrade 72 hours prior to arrival. This will enable the member to choose their upgraded room directly via the Hilton Honors app.
How it Works: Eligible members will receive an email and a Hilton Honors app push notification alerting them of their complimentary upgraded room. Once received, if the hotel offers Digital Check-In, the member can easily choose the location of their upgraded room through the app 36 hours prior to arrival. All stays under seven nights are eligible for this confirmation, and it will be available in the coming months at all Hilton brands globally where space-available upgrades are currently offered, including Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Signia by Hilton and Tapestry Collection by Hilton.
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